Update March 21, 2022: Open for Full In-store Shopping, Curbside Pickup and Shipping
We are currently open for in store shopping! To shop with us in store we are encouraging customers to wear a masks and hand sanitizer to be used upon entry to ensure the health and safety of everyone, but there is no mandatory mask wearing policy in place. Our current store capacity is 10 customers at a time. As we move through the re-opening "Steps" we will look at expanding the number of people we accommodate in store at once. Remember we have curbside pick-up, shipping and instore shopping to suit your shopping needs.
As always, we want you to know that our top priority will be to provide a safe environment for you and for our staff.
Store Cleaning Policies: During daily operations, our staff will continue to use disinfectants to clean high-touch areas such as door handles, shopping baskets, and the checkout counter area on a frequent basis. A more thorough cleaning will occur each day after closing.
Social Distancing: We encourage shoppers to be conscious of their proximity to others by allowing a distance of 6 ft. from other people while in the store.
Use of PPE: We encourage the use of face coverings and hand sanitizer upon entering, however they will no longer be required to shop in-store.
We are pleased to continue to offer curbside pickup and shipping if you prefer to shop online via myWBU.
As we continue to move through this time of uncertainty, we hope you continue to enjoy your backyard birds. Thank you for supporting our local family owned small business.
The WBU Newmarket Team
There Are 2 Ways to Order from us Via MyWBU
1. Non-Contact Curbside Pickup
- Login to your MyWBU.com/Newmarket account
Add items into your cart and proceed to checkout
Select "curbside pickup" and proceed to payment
For curbside pickup enter your vehicle information
When picking up your order please call the phone number listed on the sign outside the store
Remain in your vehicle and we will bring your order out to your vehicle. We ask that you wear a mask during curbside pickup.
Orders can be picked up during our temporary COVID hours Monday-Friday 10 am - 6 pm, Saturday 10 am - 5 pm and Sunday 11 am - 4 pm
Please note you may pickup your myWBU online order ONLY once you have received your email confirmation that your order is ready for pickup. You may pick up your order any time during our store hours listed above.
2. Online Orders for Shipping
- Login to your MyWBU.com/Newmarket account
- Add items into your cart and proceed to checkout
- Orders $99 or more qualify for FREE shipping to FedEx zones 0 and 1
- Shipping is $14.99 for orders less than $99
The majority of orders are shipped via Canada Post, however we may personally deliver your order (this decision is made at our discretion)- please provide a shipping address that can receive deliveries up to 8 pm as well as a phone number so we can call to alert you should we deliver your order
Orders shipped via Canada Post are sent Expedited Parcel Service and may take 7 to 10 business days to arrive (Canada Post currently is not guaranteeing any delivery service times due to the Covid-19 situation)- Please read our shipping information located on this page
Haven't used MyWBU before?
Check out this video to see just how easy it is!
IMPORTANT: The most common error we run into with our online ordering platform is a different email address given to us in store than registered with online AND/OR no email address on your in-store account. The email address on your profile in-store connects with you online account and makes it possible for you to get your members discount. It is extremely important these match.
If your email has changed, or you're not sure which email we have (if any),
please contact us at [email protected] PRIOR to registering online.
Items In-Store But Not Listed on MyWBU
If you find something on our website that is not available for ordering on MyWBU (such as our household and gift items) and wish to have it added to your online order, please include the item(s) in the order notes section and a team member will give you a call to process payment for the additional items separately.
MyWBU Shipping Details
Prior to placing your order via MyWBU for shipping please note that orders will be delivered via Canada Post. Please be aware that Canada Post ship times vary depending on the address and with increased shipping demands. Typically it takes between 3-5 business days for packages to arrive via local delivery. However, in some cases is possible for packages to take 7-10 business days or longer for orders to be delivered. Please take this into consideration prior to placing an order for shipping. The majority of orders are shipped via Canada Post, however we may personally deliver local orders (this decision is made at our discretion)- please provide a shipping address that can receive deliveries up to 8 pm as well as a phone number so we can call to alert you should we deliver your order.
To be as efficient as possible when shipping orders we ship boxes up to 30 kg (66 lbs.). Please be aware that depending on your address, shipping routes, postal worker, weather and other factors beyond our control packages may require pick up at a local postal office.
Please take all of the above information into consideration prior to placing your order for shipping. If you require your order quickly other options for picking up your online order include in store and curbside pickup.